Shipping Policy

At Aurelia Lux, we are committed to ensuring your order arrives safely and promptly.

Processing Time All orders are processed within 1–3 business days. During peak seasons, holidays, or promotional periods, processing times may be slightly extended.

Shipping Times Once dispatched, estimated delivery times are:

• United Kingdom: 2–5 business days
• Europe: 5–10 business days
• International: 7–21 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

Shipping Costs Shipping rates are calculated at checkout based on the destination and order size. Any free shipping promotions will be clearly stated on our website.

Order Tracking Once your order has been shipped, you will receive a confirmation email containing tracking information where available.

Damaged or Lost Parcels If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information Customers are responsible for providing accurate shipping details at checkout. Aurelia Lux cannot be held responsible for delays or additional costs resulting from incorrect or incomplete addresses.

Contact Us For any shipping-related questions, please contact our customer care team. We are always happy to assist.